Having problems with Adobe Bridge CC Cache?

Have you ever received the following Adobe Bridge cache error message?

Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in cache preferences to correct the situation

Bridge encountered a problem and is unable to read the cache. please try purging the central cache in cache preferences to correct the situation

Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in cache preferences to correct the situation

Anyone who has seen this knows that purging the central cache does nothing to help the problem. Luckily, there’s an actual solution for the Bridge cache issue.

After hours of searching over the past few years and countless reinstalls, I came across the real way to fix Adobe Bridge cache problems. I like to think of it as Bridge’s best kept secret.

The Adobe Bridge CC 2014 Factory Settings Reset

Adobe Bridge Master Reset Box

This little box will save you so much pain and suffering when it comes to Bridge not working right. Apparently it’s been part of the application for quite some time, but no one knows about it.

How do you reset Adobe Bridge CC 2014 to factory settings?

  1. Quit Adobe Bridge
  2. Hold down Command + Option + Shift
  3. While holding down the keys, open Bridge
  4. Tick the first two boxes (the third will be grayed out)
  5. Click “Ok”*

That’s it. You will be on your way to a happy relationship with Adobe Bridge once again.

*NOTE: this will erase all your Adobe Bridge settings.

The good news is that Bridge should be back to normal. Unfortunately, you will probably have to do this every couple months when Bridge starts acting up. I would rather the Application work right and have to reset my settings a few times a year than deal with it not working.

One last thing

If you think the information I’ve given you here was valuable and you do any shopping on Amazon.com, please do one thing for me. Go to amazon with this link and I will get a small commission on any of your purchases for the next 24 hours. It would mean a lot to me if you would make this simple click. Thanks in advance.

Let me know in the comments if this fix worked for you.

86 thoughts on “Problem Solved – Adobe Bridge Cache Error

  1. rosemary grant says:

    Thank you so much!!! It worked and I am now able to do what I wanted!! NO THANKS to ADOBE!!!

    1. Eric-TX says:

      That’s Great! My hope was that this post could help at least one person. Thanks for commenting to let me know.

    2. Vicki Brazil says:

      Thank you so much!!! It worked for me!!!!

    3. Peter says:

      It also worked for me in Adobe CS6 Thanks!!

    4. RuthZ says:

      Where do I find Adobe Bridge so I can ‘quit’ it?

      1. Eric-TX says:

        Assuming Bridge is open, it will be visible in the dock. From the dock, right-click (or control-click) on the bridge icon and then click on “quit”.

        Another option would be to press Command + Q while Bridge is open.

  2. Antony says:

    Thank you for this information. It helps me a lot.

  3. Thanks…helped me too!

  4. Corey Nelson says:

    Thank you!!!! I have spent WAY too much time dealing with this, kind of frustrating it was such an easy fix.

  5. kristy says:

    It’s rare to find solutions that actually work when it comes to this kind of thing! THANK YOU!!!

    1. Eric-TX says:

      You’re welcome!

      1. Phil says:

        Hi….this didnt work for me 🙁 Any idea why?

  6. Bill R says:

    Thank you so much. It worked.

  7. pam says:

    It worked!! Thank you very much for solving a long time problem. Yes, I too have tried to get help from Adobe to no avail. Great customer service…not.
    Very helpful thank you.

    1. Eric-TX says:

      I’m glad it helped you as well. I actually just did this agin yesterday. I wish it was a permeant fix but apparently the application gets itself back to the same busted up spot over time.

  8. Jon says:

    OMG, thank you a million times over. I’ve been struggling with this all week and you just fixed it in 30 seconds. You ROCK!!!

    1. Eric-TX says:

      Thanks for the comment. I’m glad I was able to help.

  9. cara fuller says:

    Life Saver – THANKS!

  10. Worked like a charm, and simple too, thank you SO MUCH!

  11. Kathy Beal says:

    Thank you! just did this and I’m back in business (my “other” workaround was to use an older version of Bridge…)

  12. Rebecca says:

    Thank you so much! I have been trying to fix this problem for days!!!!!! I’m bookmarking this page for next time this occurs.

  13. Hm, I’m wondering why, but it didn’t work for me. The usual message “Bridge encountered a problem and is unable to read the cache…” continues to pop up. What a bummer!

    1. Eric-TX says:

      Sorry about that. I’m not sure why I didn’t work. Have you been able to find a fix in the last week?

  14. Fitz says:

    Thank you so much. This has been giving me a headache for the pat couple of days. Now Problem solved.

    1. Eric-TX says:

      You’re welcome! I’m glad it worked for you.

  15. karenD says:

    Thank you SO much!

  16. Gino SM says:

    this problem with Bridge has been driving me crazy for weeks. Your solution did the trick. Thanks!!!

  17. Jen White says:

    Well…duh! Why didn’t I think of this?? Thanks for the reminder, Eric. Worked like a charm and will save me much frustration. 😀

  18. Melissa Jacob says:

    Count me as another person helped. 🙂 Thank you!!

  19. DMW says:

    WOW! Thanks sooooooo much!

  20. Thank you very much!

  21. Jen says:

    Thank you SO much, this worked perfectly AND things seem to be running much faster!!!

  22. Bondseye says:

    I ditto all of the above comments. Chasing my tail looking for a solution that works. This finally did it. I think it’s Adobe’s way to force us to use Creative Cloud as I have the last fully licensed version.

    1. Eric-TX says:

      I wish I could say this isn’t an issue in CC. Glad I was able to help.

  23. Garrett Nose says:

    You are a lifesaver! You are guaranteed entry into Photoshop heaven

  24. Douglas says:


  25. Paula says:

    Hooray! and so easy. Thank you for posting this fix.

  26. Nik says:

    Worked like a charm. Thanks!

  27. Tami says:

    Thanks a lot !!! This message made me crazy (:

  28. mark reddy says:

    Many thanks worked my head was melted with this issue !

  29. mariana says:

    thanks a lot!!!

  30. Jack Surran says:

    Thanks, worked for Bridge CC 2015!

  31. Mary Heath says:

    Thank YOU!!!!!!!!!!

  32. You are a miracle worker. Bless you.

  33. Jason says:

    Worked great for Bridge CC today. thanks!

  34. kinones says:

    Thanks ! it seems to work !

  35. qutaiba7 says:

    you deserve a meddle for helping us cross this bridge! thanks x10000

  36. Condor says:

    Thank you to Texas from a Swede living in Spain, now I can work again.

  37. Carl Fuss says:

    Thanks for this solution, for months now Bridge has been working okay but minibridge in both Indesign and Photoshop just shows grey boxes instead of the pictures.This fixed it immediately.

  38. marianne says:

    awesome awesome awesome! After dealing with this annoying problem for months, I’m SO glad I finally decided to google and see if anyone else were having the same issues. You saved me a lot of frustration with this incredibly easy solution. Thank you lots and lots and best wishes all the way from little Holland:)

  39. tortrekker says:

    Fantastic. What a relief to get Bridge back working again. Thank you for posting this fix.

  40. Courtney says:

    Thank you!!! I have been having this problem for months!!! I don’t know why I didn’t google the issue earlier!!!

  41. Celeste says:

    Thank you, Eric! For the past few months of trying to use Bridge (a program I’ve used for 10 years) , I’ve , uninstalled, reinstalled, googled a solution, uninstalled, reinstalled, googled a solution, postponed, given up, tried again . . . . on and on! Today I found your entry. You’re brilliant! Thanks for sharing.

  42. James says:

    So grateful. Bridge is back to running like a lean machine. Why doesn’t adobe offer this fix?

  43. Lew says:

    What can I say. Incredibly useful. I was ready to stop using the program. Thanks so, so much.

  44. Melanie says:

    I just sent this to everyone in our art department. Thank you for the fix.

  45. Phil Barnes says:

    worked great many thanks, been driving me nuts for a while until I found your solution

  46. Steve Soper says:

    Thanks for this incredibly helpful tip — I’ve passed this along to my IT folks and posted it on my digital archiving blog. One thing, though, and that concerns sequence. I tried holding the keys down (on a PC) and launching Bridge as suggested and it didn’t work. I did find on an Adobe forum (I think) of trying the reverse. That is launching Bridge and then IMMEDIATELY holding the 3-key sequence and voila! Thanks again!

    1. Eric-TX says:

      That’s great to know if you’re using a PC. Thanks for letting us know.

  47. Lynn says:

    Glory Hallelujah!!
    We have no tech support here for Mac

  48. Kristin says:

    Thank you sooo much!

  49. villanophoto says:


  50. Babsy says:

    I tried this, but I don’t see any “boxes” to tick. Where are they and what do the “look” like????

  51. Tiny Cabin says:

    I stopped being a graphic designer long before there was a thing as Adobe Bridge, so I’m just reading this with a puzzled face and saying “Derp?”

  52. Anthony says:

    Um, I must be dumb. what are the control and option buttons? and in what area do you this?

    1. Eric-TX says:

      1 Quit Adobe Bridge

      2 Hold down Command + Option + Shift

      3 While holding down the keys, open Bridge

      4 Tick the first two boxes (the third will be grayed out)

      5 Click “Ok”

  53. John says:

    Works perfect. Thanks a lot!

  54. brethurston says:

    Life saver. Thank you!

  55. Frank says:

    YAY YAY YAY!! Thank you…I’ve spent 2-days trying to get Bridge working properly again!!

  56. lz3ai says:

    It’s work for me. Thank you a lot!

  57. MJ says:

    I am not using a Mac, so how do I solve it?

  58. Steve Ross says:

    Thank you sooooo much!!!
    If I could somehow hug you through the WWW, I would

    1. Eric-TX says:

      LOL Thanks! Glad to help.

  59. SR says:

    Yes! thank you

  60. Zuria says:

    2017 and this trick still working

  61. rnjt says:

    command + option + shift? is that for apple? what about for windows?

  62. rnjt says:

    this is how to fix it for windows users: close photoshop, open your bridge (the separate application), click edit, preferences, cache, purge cache, ok. It will take a several minutes to complete. Then open photoshop again and the bridge will work.

    1. Eric-TX says:

      Thanks for letting us know. I don’t use windows so I wasn’t sure. This is good info for those who do though.

  63. John Paul says:

    Thank you, a great help

  64. jeanne frasse says:

    You’re a life saver ! Thanks for sharing your expertise!

  65. paul thompson says:

    So glad I found you, this cache problem with photoshop has been a real pain for months and your solution worked and so simple too!
    Thank you.

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